Best Auto Repair, Santa Fe

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505-473-4508 | 1411 1/2 Second St Santa Fe, NM 87505

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 505-473-4508 or make an appointment online!

Kurt's Imported Auto Repair Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
Car Care Aware

TESTIMONIALS

Friendly, highly skilled, professional, owner-operated, honest; everything you want in a business.
Kurt is a wonderful person & mechanic! He has very fair prices, does a great job, and is great at communicating. I will always bring my volvo there.
Kurt is a gem. Truly one of those people who is a benefit to the local community. If you own a Volvo, especially an older model, Kurt is your guy. He is invaluable in his knowledge, commitment to quality, and competence with any work your car may require. I took my classic Volvo to him on two occasions, and he went beyond the boundaries of what was originally specified for the work needed. He was able to identify key items that needed attention (not trolling for dollars - real things) and took care of them at the highest level of quality. Because of Kurt's attention to detail and diligence, my classic Volvo operates as new. HIGHLY RECOMMENDED
One of the most straight forward and clear communicating mechanics I have had the pleasure of working with.
Clean and very helpful, specializes in Volvo repairs. Great communication and gets your car back on the road safely.
Wonderful place! Kurt, the new owner, is very knowledgeable and will tell you exactly what your vehicle needs. Highly recommended.
, 06/15/2021